Sales Contract Revised 7/2024

Payment Terms

• 50% deposit on merchandise to place an order, 20% is non-refundable.
• Balance due when delivery or customer carry is scheduled.
• Non-refundable payment in full for cut fabric or parts orders.
• Major credit card, debit card, personal check, or cash.
• Outsourced financing with minimum purchase and 20% non-refundable deposit.

Quotes

• Valid for 10 days and does not guarantee merchandise availability.
• Could be in written form or electronic form.

20% Cancellation/Change Fees

• To request cancellation/change, contact your salesperson.
• A 20% charge for what is being cancelled or changed. In-store credit expires after 1 year.

Returns

• Not accepted after you sign for and take possession.

Hold & Storage

• Hold to 30 days with 50% deposit, excluding clearance items.
• Special orders begin their 30 day hold upon arrival at our warehouse.
• We will hold beyond 30 days and up to 60 days if paid in full.
• We offer storage, with a fee, after 60 days, see our rates (non-refundable) every 30 days until you take possession.
• Beyond 61 days, in the absence of specific instructions, we reserve the right to cancel with a refund of 80%.

Display Item “Floor Model” Purchases

• Welcomed with a few exceptions, at the buyer’s discretion.
• Require the buyer’s inspection, especially those tagged clearance, "as-is", this one only, please inspect.

Special Orders Please Read Carefully

• Timeliness, condition, or availability is not guaranteed.
• Custom upholstery companies have been averaging 6-12 weeks or more.
• Casegood companies have been averaging 6-12 weeks or more.
• Bedding companies have been averaging 2-4 weeks. (Adjustable bases may be longer).
• Companies may have certain items in stock for quicker shipping times (See your salesperson for details).
• Notification of arrival will occur when items are received, opened, assembled and inspected.
• If damaged, options are reorder, repair, as-is allowance or reselect.
• If unavailable, options are 100% credit or refund.

Delivery Excluding Saturdays & Sundays ** Please, have pets restrained **

• Up to 50 miles from our store on a charge basis (excludes NJ).
• Includes assembly, set-up and placement, except hanging on walls.
• Disposal of old available at a charge and it is surrendered to Besche Furniture, Inc.
• No moving, assembling or disassembling of anything will be done except for what is being delivered or disposed.
• No altering, forcing or hoisting of anything will be done to accomplish delivery.
• Maryland state sales tax will be added if we deliver into Maryland.
• A 2-hour time slot is given one business day prior to delivery day.
• Buyer should be present to inspect, oversee placement, take possession of and sign.
• Buyer is responsible for access through doorways, stairwells and elevators into the space desired and adequate space for placement and personal preference issues, e.g., a decision about the look or feel of items upon delivery (if returned due to buyer’s responsibility 20% will be charged).

Customer Carry Excluding Saturdays & Sundays

• Customer needs adequate vehicle, quilts, restraint, and capable people to, inspect, wrap, load, pack, and sign.
• Must arrive at our store half hour before closing time.
• *Customer carry eliminates out of state sales tax.

Warranty

• Besche Furniture, Inc. services its manufacturers & vendors warranties, to correct verified defects in workmanship and or materials.
• Besche Furniture, Inc. has no written, stated or implied warranty of its own.
• Some clearance, and “as-is” purchases are excluded.
• Buyer’s copy of the sales contract and the manufacturers/vendors warranty are required.
• Misuse, abuse, rental and/or commercial use voids all warranties.
• Transportation for warranty service is the buyer’s responsibility if customer carried originally or is more than 50 miles away.
• Most furniture warranties are 1 year-limited, and exclude fabrics.

Repairs

• After 1-year of ownership, reference is offered to local professionals that must be paid directly for their services.
• Parts may be purchased from Besche Furniture, Inc. at a charge of cost, freight and handling.
• Parts availability and or timeliness of repair are not guaranteed.